Privacy Policy
Effective Date: Apr 1, 2025
Windows Repair Guys (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website https://www.windowrepairguys.ca or interact with us via phone, email, or SMS text messaging.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, phone number, email address, physical address, and other details you voluntarily submit through our website, contact forms, service requests, or customer support interactions.
- Communication Data: Records of SMS messages, emails, and phone calls between you and Windows Repair Guys.
- Device and Usage Data: Information about how you use our website, including IP address, browser type, referring URLs, pages viewed, and time spent on the site.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to inquiries and provide services requested.
- To schedule appointments and communicate service updates.
- To send transactional and service-related SMS messages or emails (e.g., appointment confirmations, reminders).
- To offer limited-time promotions or service updates (only with your consent).
- To improve our website, customer service, and service offerings.
3. SMS Messaging and A2P Compliance
If you opt-in to receive SMS messages from Windows Repair Guys, you agree to the following:
- You may receive texts related to appointments, reminders, promotions, or service updates.
- Message frequency may vary depending on your interactions.
- Standard message and data rates may apply.
- You can opt out at any time by replying “STOP.”
- For help, reply “HELP” or contact us at
info@windowrepairguys.ca or
(289) 273-8388.
- Your phone number will not be shared or sold to third parties for marketing purposes.
4. Sharing of Information
We do not sell or rent your personal information. We may share your information with trusted third parties only in the following situations:
- With service providers who help us operate our business (e.g., appointment software, SMS gateways), and only to the extent necessary.
- When required by law, such as in response to a legal request or investigation.
- To protect the rights, property, or safety of Windows Repair Guys, our customers, or others.
All third-party providers are expected to maintain appropriate safeguards for your data.
5. Your Rights and Choices
You have the right to:
- Access and review your personal information.
- Request corrections to inaccurate information.
- Withdraw consent for marketing communications at any time.
- Opt out of SMS communications by replying “STOP.”
To exercise any of these rights, please contact us at info@windowrepairguys.ca or call (289) 273-8388.
6. Data Security
We implement appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. However, no system can be guaranteed 100% secure.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze traffic. You can manage your cookie preferences through your browser settings.
8. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their policies before providing personal information.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the new effective date. Your continued use of our Services constitutes acceptance of any updates.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
Windows Repair Guys
📍 Website: https://www.windowrepairguys.ca
📧 Email:
info@windowrepairguys.ca
📞 Phone:
(289) 273-8388